Question 1

How long does it take to set up DawaHQ?

Accepted Answer

Most facilities run a phased go-live: OPD and billing first, then lab, pharmacy and IPD. Timeline depends on modules and data migration. Our onboarding team scopes a realistic plan during your demo — no DIY signup required.

Question 2

Do I need to install any software?

Accepted Answer

No. DawaHQ is a cloud-based web application that runs in any modern browser (Chrome, Safari, Edge, Firefox). It also works as a Progressive Web App (PWA) on mobile and tablet, with offline support for key workflows when connectivity drops.

Question 3

Can I import my existing patient records?

Accepted Answer

Yes. We support CSV import for patient demographics and can assist with data migration from other systems. Our onboarding team will help you transfer your existing records safely.

Question 4

What devices does DawaHQ work on?

Accepted Answer

DawaHQ works on any device with a modern web browser — desktop computers, laptops, tablets, and smartphones. The responsive design adapts to your screen size, and the PWA mode works offline on mobile.

Question 5

How much does DawaHQ cost?

Accepted Answer

DawaHQ plans start from ₦25,000/month. You choose a bundle — Clinic Starter, Clinic Pro, or Hospital Suite — and add the specialty modules your clinic needs (dental, eye clinic, theatre, dialysis and more). Because every clinic is configured differently, final pricing is tailored to your setup. Request a custom quote or book a demo to get started.

Question 6

Is there a complimentary evaluation available?

Accepted Answer

Yes. After your demo we can set up a complimentary evaluation environment with test data so you can explore DawaHQ for your specific practice. Book a demo to get started.

Question 7

What payment methods do you accept?

Accepted Answer

We accept card payments, bank transfers, and USSD via Paystack. All billing is in Nigerian Naira (₦) with no hidden foreign exchange fees.

Question 8

What are the contract and cancellation terms?

Accepted Answer

Terms are set in your custom quote at onboarding — we scope modules, locations and support to your facility. You can export all your data at any time. Contact our team for details on your agreement.

Question 9

Do you offer discounts for annual payment?

Accepted Answer

Yes. Annual subscriptions receive a discount compared to monthly billing. Contact our sales team for details on annual pricing.

Question 10

What is the difference between HMS and EMR?

Accepted Answer

An EMR (electronic medical record) is the clinical chart — consultations, vitals, orders, lab results and nursing notes. An HMS (hospital management system) adds operations: billing, pharmacy inventory, bed management, HMO claims and owner reporting. DawaHQ includes both on one patient record. See our guide: /blog/hms-vs-emr-vs-ehr-nigeria-explained.

Question 11

How much does hospital management software cost in Nigeria?

Accepted Answer

Plans start from ₦25,000/month with bundle-based pricing. Final cost depends on modules, locations and user count. Request a custom quote or read our cost guide on the blog.

Question 12

Does DawaHQ support ICU and critical care?

Accepted Answer

Yes. NEWS2, SOFA, FASTHUG-BID, abnormal-value flagging, ICU nursing charts and doctor-to-nurse handover are built in. See /solutions/critical-care and /icu-software-nigeria.

Question 13

What modules are included in DawaHQ?

Accepted Answer

Core modules include: Patient Records (EMR), Scheduling, Pharmacy, Lab & Diagnostics, Billing & Invoicing, Queue Management, Staff & Roles, Analytics & Reports, Inpatient Department, Radiology, Paediatrics, and Prescriptions. Specialist add-ons include Dental, Eye Clinic, Mental Health, Physiotherapy, Theatre, Dialysis, and Maternity.

Question 14

What is Dawa AI?

Accepted Answer

Dawa is DawaHQ's built-in AI assistant. It drafts clinical notes from structured data, checks drug interactions in real-time, identifies revenue gaps and unpaid invoices, and predicts drug stock-outs based on consumption patterns. Dawa is included in Professional and Enterprise plans.

Question 15

Does DawaHQ support HMO billing?

Accepted Answer

Yes. DawaHQ supports Nigerian HMO workflows including enrolee verification, pre-authorisation, claim batch submission, and payment reconciliation for major HMOs like Hygeia, Avon, Axa Mansard, Leadway, and Reliance.

Question 16

Can patients book appointments and view results online?

Accepted Answer

Yes. The Patient Self-Service Portal allows patients to book appointments, view lab results, pay bills, and download receipts — directly from their phone. No app download required.

Question 17

Does DawaHQ send appointment reminders?

Accepted Answer

Yes. Automated appointment reminders are sent via WhatsApp and email at configurable intervals (e.g., 24 hours and 1 hour before). This typically reduces no-shows by 15-20%.

Question 18

Is DawaHQ compliant with Nigerian data protection laws?

Accepted Answer

Yes. DawaHQ is fully compliant with the Nigeria Data Protection Act 2023 (NDPA). We implement patient consent capture, data subject rights (access, rectification, erasure), breach notification, and data protection officer requirements.

Question 19

How is patient data protected?

Accepted Answer

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use role-based access controls, full audit logging, automatic session timeouts, and row-level security to ensure each clinic can only access its own data.

Question 20

Where is patient data stored?

Accepted Answer

Patient data is stored on enterprise-grade cloud infrastructure with global redundancy and automatic failover. We maintain a 99.9% uptime SLA.

Question 21

Can I export my data if I leave DawaHQ?

Accepted Answer

Yes. You can export all your patient records, financial data, and clinical documents at any time in standard formats (CSV, PDF). Your data belongs to you — always.

Question 22

What support channels are available?

Accepted Answer

We offer WhatsApp support (fastest response), email support, and a knowledge base with video tutorials. Professional and Enterprise plans include priority support and a dedicated account manager.

Question 23

Do you provide staff training?

Accepted Answer

Yes. Every new account includes onboarding training for your team. We provide role-specific training (doctors, nurses, pharmacists, receptionists, billing staff) and can schedule follow-up sessions as needed.

Question 24

What happens if there is a power outage or internet disruption?

Accepted Answer

DawaHQ is a Progressive Web App that caches critical data locally. You can continue working during internet outages, and data syncs automatically when connectivity is restored.

Frequently Asked Questions

Getting Started

Pricing & Billing

HMS & EMR

Features & Modules

Security & Compliance

Support & Training

Still have questions?